Contents
1Overview
This policy applies when an individual books a room directly at Deep Luxury Resorts at our standard nightly tariff — Room ₹2,499/night, Swimming Pool ₹999/night, Food ₹1,000/night, and Gym ₹500/day — rather than through a club membership. It sets out how much, if anything, is refunded when such a booking is cancelled, and how rescheduling and no-shows are handled.
2Cancellation Refund Tiers
Refunds on a cancelled room booking depend on how much notice is given before the scheduled check-in date and time:
| Notice Given Before Check-In | Refund |
|---|---|
| 7 days or more | Full refund, less payment-gateway charges |
| 3–6 days | 50% refund of the total amount paid |
| Less than 72 hours | No refund — full amount is forfeited |
Swimming pool, dining, and gym charges booked alongside the room are refunded on the same schedule as the room booking they are attached to. Where a booking covers multiple nights and only part of the stay is cancelled, the same tiers apply to the cancelled nights only.
3Rescheduling Instead of Cancelling
- Rather than cancelling, a booking may be rescheduled to a different date at no charge, provided the request is made at least 48 hours before the original check-in date and subject to room availability on the new date.
- Rescheduling requests made less than 48 hours before check-in will be treated as a cancellation under Clause 2 above, and a fresh booking will need to be made for the new date.
- Each booking may be rescheduled once free of charge; further changes to the same booking may attract a nominal rescheduling fee.
4No-Shows & Early Departure
- If the guest does not check in by 11:00 PM on the scheduled arrival date without prior notice to the Club, the booking will be treated as a no-show and the full amount paid is forfeited.
- Leaving earlier than the original check-out date does not entitle the guest to a refund for the remaining, already-confirmed nights of the stay.
5Peak Dates
Bookings made for designated peak dates (major holidays, long weekends, festive periods) may carry a stricter cancellation window, which will be clearly communicated at the time of booking. Unless otherwise stated, peak-date bookings follow a 14-day / 7-day / 72-hour version of the tiers in Clause 2, rather than the standard 7-day / 3-day / 72-hour tiers.
6Force Majeure & Exceptional Circumstances
Where a booking cannot be honoured — by the guest or by us — due to circumstances beyond reasonable control (medical emergencies with supporting documentation, natural disasters, government-mandated restrictions, or similar events), the Club will assess such requests on a case-by-case basis and, at its discretion, may waive the standard cancellation tiers above in favour of a full refund.
7How to Cancel or Reschedule
A room booking can be cancelled or rescheduled through any of the following channels:
- Emailing info@deepluxuryresorts.com with the booking reference
- Calling the front desk at +91 98765 43210
- The booking confirmation link sent by SMS/email at the time of booking, where available
Please quote the booking reference and the name the booking was made under in all cancellation requests so it can be processed promptly.
8Refund Processing Time
Where a refund is due under this policy, it will be initiated to the original payment method within 2 business days of the cancellation being confirmed, and typically reflects in the guest's account within 7–10 business days thereafter, depending on the bank or card issuer.
9Contact Us
For any questions about this Cancellation Policy, please reach out to us:
- Deep Luxury Resorts, Dholera Smart City, Dholera, Gujarat 382455
- Phone: +91 98765 43210
- Email: info@deepluxuryresorts.com