Terms & Conditions

1Definitions

In these Terms & Conditions ("Terms"), the following words carry the meanings set out below:

• "Club", "we", "us", "our" refers to Deep Luxury Resorts, its owners, operators, employees and authorised representatives, operating from Dholera Smart City, Dholera, Gujarat.
• "Member", "you", "your" refers to any individual who has successfully registered for and holds an active membership with the Club.
• "Membership Plan" refers to Deep Family Circle, Deep Executive, Club Privilege, or any other plan offered by the Club from time to time.
• "Included Nights" refers to the number of complimentary nights of room, pool, dining and gym access credited to a Membership Plan each membership year.
• "Facilities" refers to all amenities at the Club premises including but not limited to the swimming pool, gym, banquet hall, indoor games room, outdoor sports court, spa and dining areas.
• "Website" refers to the Deep Luxury Resorts website and any associated member portal, login, or booking pages.

2Eligibility & Membership Application

• Membership is open to individuals who are 18 years of age or older and legally capable of entering into a binding contract under Indian law.
• Applicants must provide accurate, current and complete information during registration, including full name, mobile number, email address, and any identity/address proof requested by the Club.
• The Club reserves the right to accept or decline any membership application at its sole discretion, without being obliged to provide a reason.
• Each membership account is personal and non-transferable, except where a plan explicitly permits nomination or transfer (for example, the Deep Executive plan's transferable nominee benefit).
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3Membership Plans, Fees & Validity

The Club currently offers the following membership plans, the details of which are also published on the Membership page of the Website:

• Deep Family Circle — 1 Person, 10 Nights per membership year, ₹11,999/year.
• Deep Executive — 1 Person (transferable nominee), 10 Nights per membership year, ₹15,000/year.
• Club Privilege — Up to 4 Persons, 10 Nights per membership year, ₹20,000/year.

Membership fees are payable in full at the time of enrolment unless an alternate payment schedule is expressly agreed in writing. Membership is valid for twelve (12) months from the date of successful enrolment and payment, after which renewal is required to continue access to Club benefits.

The Club reserves the right to revise membership fees, benefits, or plan structures for future enrolments and renewals. Any such change will not retroactively alter the fee already paid for your current, active membership year.

4Included Nights & Facility Usage

• Each Membership Plan includes a fixed number of complimentary nights (currently 10 nights/year) covering room stay, swimming pool access, dining, and gym use, as displayed on the Membership page and your Member Dashboard.
• Included nights are valid only within the twelve-month membership period in which they are credited and do not carry forward or accumulate to the following year unless the Club announces a specific carry-forward promotion in writing.
• Any usage beyond the included nights, or of services not covered by your plan, will be charged at the Club's prevailing pay-per-visit tariff, communicated to you prior to such usage.
• The Club may, from time to time, designate certain black-out dates (such as major holidays or fully-booked event days) during which included-night bookings may be limited or unavailable; reasonable advance notice will be provided on the Website.

5Booking, Rescheduling & Cancellation

• All stays, facility bookings (such as the banquet hall or sports court) and event registrations must be made in advance through the Member Dashboard, by phone, or in person at the Club, subject to availability.
• Bookings are confirmed only once you receive a confirmation notification (in-app, email, or SMS) from the Club.
• Rescheduling of a confirmed booking is permitted subject to availability if requested at least 48 hours before the scheduled date, unless a different notice period is specified for a particular facility or event.
• Cancellations made less than 24 hours before a confirmed stay or facility booking may, at the Club's discretion, be counted against your included nights or attract a nominal no-show charge.
• The Club reserves the right to reschedule or cancel a booking due to maintenance, safety concerns, or circumstances beyond its control, in which case reasonable alternative arrangements or credit will be offered.

6Guest Policy

• Members may bring guests in accordance with the guest allowance specified under their plan (for example, 2 guests per visit for Deep Family Circle and Deep Executive, or 4 guests per visit for Club Privilege).
• The Member is responsible for the conduct of their guests while on Club premises and for ensuring guests comply with these Terms and all posted facility rules.
• Guests beyond the included allowance may be admitted subject to availability and payment of the applicable guest tariff.
• The Club reserves the right to refuse entry to any guest at its discretion, including for safety, capacity, or conduct reasons.

7Payments

• Membership fees, facility charges, and any applicable taxes must be paid through the payment methods made available on the Website or at the Club's front desk.
• All prices displayed are in Indian Rupees (₹) and are inclusive or exclusive of applicable taxes as indicated at the time of checkout.
• Online payments are processed through a third-party payment gateway. The Club does not store your full card or bank details; such information is handled directly by the payment processor in accordance with its own security standards.
• In the event of a failed or disputed transaction, please contact the Club with your transaction reference for assistance.

8Refunds & Membership Cancellation

• Membership fees are generally non-refundable once the membership has been activated and any included nights have been used, except where required by law or expressly stated otherwise at the time of purchase.
• If a request to cancel membership is made in writing within 7 days of enrolment and no nights, bookings, or benefits have been availed, the Club may, at its discretion, offer a full or partial refund after deducting any payment-gateway or administrative charges.
• No refunds will be issued for unused included nights at the end of a membership year, as these do not carry forward (see Clause 4).
• The Club reserves the right to suspend or terminate a membership without refund in cases of fraud, misuse, non-payment, or serious breach of these Terms, including the Code of Conduct in Clause 9.

9Code of Conduct & Club Rules

• Members and their guests are expected to behave respectfully towards staff, other members, and guests at all times.
• Appropriate attire is required in designated areas (for example, swimwear only within the pool deck, smart-casual dress for the restaurant and banquet hall).
• Smoking, consumption of outside food or alcohol, and use of intoxicants are permitted only in areas designated by the Club, in accordance with applicable law.
• Photography or videography for commercial purposes on Club premises requires prior written permission from the Club.
• The Club reserves the right to ask any member or guest to leave the premises, and to suspend or terminate membership, in the event of conduct that is abusive, unsafe, illegal, or disruptive to other members or staff.

10Health, Safety & Facility Use

• Use of the swimming pool, gym, sports court, spa and other physical facilities is entirely at your own risk. Members and guests with pre-existing medical conditions should consult a physician before use and inform Club staff of any relevant condition.
• Children must be accompanied and supervised by a parent or guardian at all times, particularly in and around the swimming pool.
• The Club follows reasonable safety, hygiene, and maintenance standards for all facilities, but does not guarantee an entirely risk-free environment, as is inherent to any recreational and sporting activity.
• Members must follow all posted safety instructions, lifeguard/staff directions, and facility-specific rules at all times.

11Liability & Indemnity

To the maximum extent permitted by applicable law:

• The Club shall not be liable for any indirect, incidental, or consequential loss arising from your use of the Facilities, Website, or membership benefits.
• The Club's aggregate liability for any claim arising out of your membership shall not exceed the membership fee paid by you for the relevant membership year.
• You agree to indemnify and hold harmless the Club, its owners, staff, and representatives from any claim, loss, or damage arising from your (or your guests') breach of these Terms, misuse of the Facilities, or unlawful conduct.

12Loss of Property

The Club exercises reasonable care but is not responsible for loss, theft, or damage to personal belongings brought onto the premises by members or guests. Valuables should not be left unattended; lockers or safekeeping facilities, where provided, should be used.

13Force Majeure

The Club shall not be held responsible for any failure or delay in providing Facilities or honouring bookings due to circumstances beyond its reasonable control, including but not limited to natural disasters, government orders, pandemics, fire, strikes, power or water outages, or other events of force majeure. In such cases, the Club will make reasonable efforts to reschedule affected bookings or offer equivalent credit.

14Privacy & Data

Personal information collected during registration and use of the Website (such as your name, contact details, and booking history) is used solely to manage your membership, process bookings and payments, and communicate relevant club updates. The Club will not sell your personal data to third parties. Payment details are processed securely by our third-party payment gateway and are not stored by the Club. For any data-related queries or requests, please contact us using the details in Clause 18.

15Intellectual Property

All content on the Website, including the Deep Luxury Resorts name, logo, photographs, and design, is the property of the Club and may not be copied, reproduced, or used for commercial purposes without prior written consent.

16Amendments to These Terms

The Club may update these Terms from time to time to reflect changes in its offerings, policies, or applicable law. The updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of your membership or the Website after such changes constitutes acceptance of the revised Terms. Members are encouraged to review this page periodically.

17Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with your membership or these Terms shall be subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat, without prejudice to any statutory consumer redressal forum you may be entitled to approach.

18Contact Us

For any questions regarding these Terms & Conditions, please reach out to us:

• Deep Luxury Resorts, Dholera Smart City, Dholera, Gujarat 382455
• Phone: +91 98765 43210
• Email: info@deepluxuryresorts.com